OUR VISION

& MISSION



Our Vision Statement

We enshrine to, Strategise and commission a strong fundamental in lodging facility, service quality and market branding to position Garden City Hotel, Phnom Penh as the leading five star luxury hotel in Cambodia and the Asia Pacific region. Short, medium and long-term business plan and affirmative management policies to maximise company’s Operating profit and shareholders’ Return On Investment.

Our Mission Statement

  • Corporate
  • Adhere to the company visions. Be focus & competence with our missions and engage fully our time, energy and efforts towards achieving the company’s goals & Objectives.

  • Colleagues
  • Respect your peer and co–workers. Be caring and sharing amongst fellow colleagues to foster a conducive, interactive and friendly working environment.

  • Customers
  • Treat our guests with our highest level of quality services and products. Level of guest satisfaction marks our success and attribution to our business achievement.

  • Community
  • Savour the local social, cultural and ethnic activities. Taking active role in events and happenings within the Community.

  • Country
  • Serve the country respectfully. Observe the law and contribute towards the growth of the nation and be a role model of the service industry.

Our Corporate Value

  • Respect
  • We believe in a harmonious, caring and sharing working environment with mutual respect and close interaction.

  • Team Work
  • We believe in working as a team. We achieve our department and company goals through group discussion, sharing of ideas and plan towards common objectives and goals.

  • Trust
  • We believe in openness, honesty, trusting each other to do our best and to take full responsibility of what we do.

  • Environment
  • We believe in providing a safe, clean, tidy and hygienic work place and sensitive to environmental, social and cultural requirements.

  • Development
  • We believe in training and developing potential human resources, improving and upgrading technology and facilities to maximise productivity and product quality.

  • Customer Satisfaction
  • We believe in providing our best service with “an extra mile” to achieve total customer satisfaction.


Management

Philosophy


  • Guest
  • “Guest comes first” Guest of Garden City Hotel will always be our first priority and deserve our best service.
    “Guest satisfaction” Guest of Garden City Hotel will be provided with the highest satisfaction in product and service quality.

  • Service
  • Attentiveness, politeness, adherence to customer’s needs, tidy & neat attire, warm welcoming expression and clean & soothing atmosphere.

  • Front of the House
  • Prompt Service, Warm greeting, Cleanliness, Tidiness, Clean & tidy staff attire, Tidy personal grooming, Systematic work flow, Fresh & friendly environment.

  • Back of House
  • Clean & tidy office and work areas, Friendly and soothing working atmosphere, Neat & tidy work attire, Systematic workflow and responsive work attitude.


HOTEL SERVICES

& FACILITIES


52
Recreational Facilities
  • Jacuzzi
  • Fitness Center
  • Massage
  • Sauna
  • Steam Room
  • Indoor Table Tennis
  • Lounge with live music
Services
  • 24 hour security
  • Babysitter (prior to pre-reservation)
  • Barber Shop
  • Beauty Salon
  • Boutique
  • Internet Service
  • Business Center
  • Car Rental service with driver
  • Conference & Meeting Facilities
  • Concierge
  • Convenience Store
  • Currency Exchange
  • 24 hour Room Service
  • Doctor on call
  • Dry Cleaning / Laundry
  • Free Car Parking for in-house guests
  • Guest relation service
  • Luggage storage facility
  • Secretarial Service
  • Wireless internet access in public areas
  • Serviced Apartment
  • Club Excellence Lounge
  • Shop / Services Office Space for lease